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Merlin e-Discovery Support Team

Merlin e-Discovery Customer Support

The people who built the system are the ones who are supporting it.

There is a reason it's called Software-as-a-Service (SaaS). Having been in the software business for two decades we recognize that our software is only as good as our customer support. For this reason we've dedicated ourselves to not just the technology behind the tools you use, but to the people too.

When you call us for support, you will get one of our dedicated employees to help guide you and answer your questions. You might even talk to one of the developers that actually designed what you are asking about! Whether it's a question about functionality, best practices or a new case we will make sure your question is answered swiftly so you can get back to what you do best.

Having qualified people available around the clock to help our clients has been a foundation of our success. This passion for customer support is inherent in every member of our team and is behind every click of the mouse in our platform.

Personal Customer Service

When you pick up the phone, you'll be talking with a real person.

Don't you hate having to go through those automated answering services? Press two for support, press five if you live in Montana, say your favorite color, I'm sorry I did not understand, please try again...

When you call you will get a real-live member of the MerlinOne e-Discovery team on the phone. Our around the clock support is designed to help you get the most out of the Merlin Legal tools. We are committed to your inquiry being handled fast, just like our in-tool searching!

Keeping you Informed

We strive to keep users educated on new functionality and best practices in e-Discovery.

We take pride that our integrated e-Discovery system is easy to learn and even easier to use. Even so, we would be happy to assist in any training needs you may have. We also have live support standing by to help you should a need arise.

Merlin Legal is a partner with you in e-Discovery. As active members of the e-Discovery community through groups such as the EDRM, we stay abreast of case law and technology to make sure we are meeting and exceeding the needs of our customers. We love to apply this knowledge to new technological innovation within the Merlin Legal platform. If you'd ever like to have a general conversation on topics surrounding e-Discovery, we'd love to talk!

We love feedback! We want to be the best we can for you to help you be successful on each and every case. Drop us a line any time and tell us how we are doing and if there are any features you would like to see added. Who knows it may even already be in the works!

Talk with Our Team